Ever hear yourself or a friend say, “I wish I could work from home all the time?” Those sentiments are legit, but we are now facing it as a reality. COVID-19 is a global crisis that has everyone working twice as hard to take care of themselves, their family, friends and still trying to do their jobs.

We’re in it with you! Our teams are currently working from home, doing the best we can to support our customers and trying not to skip a beat when it comes to giving you our best support. We may not be as rapid as we like to be, but we are here, being resilient and open to change as it comes our way. Please excuse our dust while we help you build in this brave new world.

SketchUp has expired

Situation: you start SketchUp and get this message: "Your version of SketchUp has expired. Please upgrade now."

There are actually two situations in which this can happen:

  • SketchUp really has expired, in which case you can download and install the new free version, and then continue using SketchUp. We expire SketchUp in this way so that we can keep it in sync with other products it works with like the 3D Warehouse and Google Earth.

  • You just downloaded and installed SketchUp, and get this message the first time you try to start it. In this case, the cause is most likely that your system date is incorrect. To fix this issue:
    1. Uninstall SketchUp.
    2. Open the "Start" menu.
    3. Click "Control Panel."
    4. Click "Date, Time, Language, and Regional Options."
    5. Click "Change the date and time."
    6. Change the date to the current month, day, and year.
    7. Close the Control Panel.
    8. Reinstall SketchUp.
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