Launch Errors
On launch, SketchUp and LayOut check that your machine meets the minimum system requirements. If it does not meet those requirements, an error dialog appears letting you know. In addition, SketchUp will present some warnings for conditions that may result in SketchUp not running as well as it could.
Launch Errors
If your device does not meet the minimum system requirements, you will see an error dialog like this one:
Here are the specific errors that you may see and the potential actions you can take to fix them:
Hardware acceleration is unsupported or has been disabled on your graphics card. SketchUp requires that you use a hardware accelerated card.
SketchUp will not run if your graphics card does not support hardware acceleration. If you see this error, updating your graphics card driver (Windows) or running an OS update (MacOS) would be a good first step in troubleshooting why your card does not support hardware acceleration.
Your <name of video card> graphics card's OpenGL version is <your version>. SketchUp requires a graphics card that supports OpenGL 3.0 or better.
SketchUp will not run if your graphics card’s OpenGL version is less than version 3.0. If you see this error, see SketchUp and OpenGL for more information and basic troubleshooting advice.
Tests that exercise your <name of video card> graphics card's capabilities have failed.
SketchUp will run a series of tests to determine if your graphics card has the capability of supporting the rendering functions SketchUp needs. These tests include checks like the compilation of SketchUp’s GLSL shaders and support for OpenGL. If you see this error, try updating your graphics card driver (Windows) or running an OS update (MacOS).
SketchUp will not launch if any of the above issues are detected. LayOut will launch but will not be able to render SketchUp models. All issues must be resolved before you can successfully launch SketchUp.
Launch Warnings
On launch, if your system has the capability to use an AMD/NVIDIA graphics card but is instead using an integrated Intel graphics card, SketchUp will issue the following warning message:
SketchUp has detected your computer system has multiple graphics cards and is defaulting to an integrated Intel graphics card. SketchUp will perform better if you change your system to default to the AMD/NVIDIA card.
In a system with multiple GPUs, SketchUp will likely perform better on an AMD or NVIDIA GPU than on a GPU from another vendor. If you see this warning, you may need to specify in the NVIDIA or AMD software that SketchUp is a 3D accelerated application and to use that card when running SketchUp. You may wish to review this article concerning how to set the default video card on your system.