How to Cancel a SketchUp Subscription
To cancel a SketchUp subscription, access the Trimble Admin Console or Account Management Portal (AMP) and disable auto-renewal. Disabling auto-renew cancels your subscription but does not refund or return the cost of that subscription plan. See Refunds and Cancellations for more information.
Once canceled, your subscription plan will be canceled at the end of the term you paid for. You will not be billed for that plan again until you purchase a new subscription.
To delete an account, see How to Delete an Account.
Canceling a SketchUp Subscription in the Trimble Admin Console
Sign in to Trimble Admin Console with your Trimble ID.
In the left hand menu, select Products & Licenses.
If you have multiple subscriptions, select the subscription you wish to cancel.
Click Manage Subscriptions. A page containing details about the licenses in your subscription appears.
Clicking Manage extends the window, revealing all subscription management options.
To cancel your entire subscription and all licenses under that subscription, click Turn Off Auto-Renewal. A message will appear confirming that your subscription has been cancelled.
Cancelling One or More Licenses in Your Subscription
Sign in to Trimble Admin Console with your Trimble ID.
In the left hand menu, select Products & Licenses.
If you have multiple subscriptions, select the subscription you wish to cancel.
Click Manage Subscriptions. A page containing details about the licenses in your subscription appears.
Clicking Manage extends the window, revealing all subscription management options.
Click Remove Licenses.
- Select the number of licenses you want to remove. You'll see the number of unassigned and assigned licenses listed at the top of the window and can choose a number of licenses up to the total amount of licenses purchased for your account.
Note: If you choose to remove one or more licenses that are assigned to users, a dialog appears listing those licenses based on the user assigned to it. To continue, choose which of those licenses you want to remove.
Click Confirm changes.
Once you cancel, you’ll see a section called Scheduled Changes. Expanding that section provides the details of what will happen at your next renewal date. If you cancelled your entire subscription, you'll see Auto-renewal shown as Off. If you change your mind, you can click Turn On Auto-Renewal at any time before your next renewal date.
If you cancelled individual licenses, you'll see the number of licenses you've set for removal listed there. You can expand the Auto-renewal section to check the date when your licenses will expire.
You can review or revert any subscription changes using the Scheduled Changes dropdown at the top of the section.
Canceling a SketchUp Subscription in the Account Management Portal (AMP)
Sign in to Account Management Portal (AMP) with your Trimble ID.
In the left hand menu, open Plan Settings.
If you have more than one subscription, select the subscription you wish to cancel.
In the upper right corner, click Edit Plan Settings.
Select Manage Auto-Renewal.
Toggle auto-renewal off. The toggle color will change from dark blue to light grey to indicate that it is disabled.
Click Done.
Canceling an Apple Subscription
When you purchase a subscription through the App Store your purchase is from Apple, not Trimble. Your purchase is subject to the terms and conditions set by Apple. If you purchased a SketchUp subscription through the Apple App Store, you must cancel your subscription using the instructions provided by Apple support in their article “ If you want to cancel a subscription from Apple”.