Ever hear yourself or a friend say, “I wish I could work from home all the time?” Those sentiments are legit, but we are now facing it as a reality. COVID-19 is a global crisis that has everyone working twice as hard to take care of themselves, their family, friends and still trying to do their jobs.

We’re in it with you! Our teams are currently working from home, doing the best we can to support our customers and trying not to skip a beat when it comes to giving you our best support. We may not be as rapid as we like to be, but we are here, being resilient and open to change as it comes our way. Please excuse our dust while we help you build in this brave new world.

Resolving "Authentication Error"

You may see this error when interacting with 3D Warehouse or Extension Warehouse from inside SketchUp.

To resolve this issue, please follow these steps:

  1. Log out of your account out by selecting the icon at the bottom left side of the SketchUp drawing window.
    SketchUp account log out
  2. Log back in to your account.
  3. Try opening 3D Warehouse or Extension Warehouse again.

If that doesn't seem to do the trick, there may be an issue with the Internet browser on your computer. In this case, delete your browser's history: Internet Explorer for Windows users and Safari for Mac users.