Billing and Payment

The Trimble Admin Console provides access to billing and payment information under the Billing & Payment tab. Each section contains information allowing you to review all of your SketchUp subscription orders and invoices.

Order History includes a list of every order for each subscription you have purchased. Each entry under Order History includes:

• The order number.
• The status of the order:
  • Pending means we are processing your order.
  • Cancelled means a request to cancel was received and approved.
  • On Hold usually means something went wrong and you may need to reach out to SketchUp Support.
  • Complete means your order has been fulfilled and you can start using the Sketchup subscription associated with that order.
• The purchase date.
• The total cost.
• How many items were included in that order.
• A link () to download your invoice for that order if available.

Invoices is an easy way to view your payment history. An invoice is always sent to the Account Owners’s email. Each entry under Invoices includes:

• The invoice number.
• The date that invoice was created.
• The date payment is due, if necessary.
• Total amount of the invoice.
• Any balance remaining.
• A link () to download your invoice.

Editing Payment Information

You can edit your payment method by selecting Change Payment Method and choosing a new option by following the instructions on the Change Payment Method window.