Trimble Identity - Frequently Asked Questions

Trimble Identity (also called Trimble ID) provides single sign-on access for Trimble and SketchUp online services as well as to authorize SketchUp Pro subscriptions. You can sign-in to one online service and then browse to another online service without a need to sign in again. Starting in 2018 for Shop and 2019 for Pro, some SketchUp products can also be accessed through the Trimble ID.

In 2012, Trimble purchased SketchUp from Google. Trimble is an international company specializing in Agriculture, Building Construction, Civil Engineering and Construction, Geospatial, Transportation, and much more. Your Trimble ID is part of SketchUp’s integration into this parent company’s systems.

General Questions

I have created a Trimble ID but cannot log in. Why?

It is likely that your Trimble ID has not been activated. When you create a Trimble ID, you will receive an email asking activate your account. This step confirms your email address is correct. Click the link in the email to activate your account. After that, you should be able to sign in with your Trimble ID credentials. You have 72 hours to activate your account. If you have not activated your account within 72 hours you will need to use the forgot password link to reset your password and activate your account. If you missed your 72-hour activation window, click here for an activation link.

I have forgotten my Trimble ID password

On the Trimble ID sign in page, enter your email address and click Next. You'll be presented with a window allowing you to enter your password or click Forgot password?

Fill in your email address, and click the Reset password link.

Check your email inbox for email from Trimble ID service. In the email message, click the Reset password button to set a new password for your Trimble ID.


I tried to reset my password but Trimble ID does not recognize my email address and asks me to enter a valid email address.

I'm seeing an error that says: "Sorry, we didn't recognise this user. Please enter a valid Email address." If the spelling of the email address is correct, this means that you don’t currently have a Trimble ID with it (this can happen even if it’s the email you have used in the past for your SketchUp license.) Enter your desired email address on the sign in page, and proceed and it will take you to a window yo ucan use to create the Trimble ID.

I haven't received any emails from Trimble ID.

Your company's firewall may be blocking our emails, or it may be blocked by your spam filter. Please contact your IT department and ask them to allow emails from * and * and * If you find the email in your Spam folder, please make sure to whitelist the email domains listed above.

You can also try this: Click here to enter your information and resend the activation email. Once you get the email indicating the account was successfully created, instead of clicking on the email button to log in, go to and sign in from the top right corner’s profile icon to test the sign-in.

I tried to enter a new password but Trimble ID won't accept it. Why?

For security reasons, the password must at least contain:

  • 8 Characters
  • At least one digit [ 0-9 ]
  • A combination of lower & uppercase letters [ aA-zZ ]
  • At least one special character [ !@#$%&*^_-+ ]
Nothing is working, and I’m stuck in an endless loop of trying to activate the Trimble ID.

Please send your details (but not passwords, please) and screenshots, if possible, in a help ticket to our Customer Service Department. If you can remember, please tell us the steps you took to get to what you are seeing. Technical details and context are helpful! Also, please let us know what browser you are using, as well as what kind of device you’re signing in on, whether mobile or a computer.