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Troubleshooting

Troubleshooting
  • Fixing an Issue in SketchUp
  • Fixing an Issue in LayOut
  • Graphics and Performance
  • Installation Problems
  • Troubleshooting License and Subscription Issues
  • Handling Error Messages
    • Resolving "Authentication Error"
    • I'm getting an Unexpected file format or File not found error
    • I'm getting an invalid filename message (PC)
    • I'm getting an error saying the .NET Framework is missing
    • Incorrect error message when changing an edge style value
    • Error: "The file was created in a newer version of SketchUp"
    • Resolving NVIDIA error message

Handling Error Messages

Error messages aren't fun for anyone. We've brought together a list of errors you may encounter if something goes wrong while using SketchUp and what to do to get things back to normal:

  • Authentication Error
  • File Currently locked by another user
  • Unexpected file format or File not found
  • Invalid filename
  • .NET Framework is missing
  • Unable to copy the license file
  • Login errors
  • Please enter an integer between 1 and 99
  • This file was created in a newer version of SketchUp
  • Your hardware configuration does not meet minimum specifications needed to run the application. The application must close. Error code: 6

If you don't see your error message covered here or are still having trouble, reach out to our Support Team.

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