Higher than normal ticket volume Please note that we are currently experiencing higher than normal ticket volume. - We are doing our best but we may be not be able get back to you as quickly as you're used to. Please expect some delay in responses.

Loading an Offline Crash Report in LayOut (Microsoft Windows)

If a crash occurs when you are not connected to the Internet, BugSplat displays a dialog box indicating that a zip file has been created on your local hard drive. This dialog box also indicates the name and location of the zip file (normally AtLastCrashMMDDYY_HHMMSS.zip in your Windows temporary directory). Go to http://www.bugsplatsoftware.com/post/post_form.php and follow the instructions on the Web page to send this file to BugSplat software when you reconnect to the Internet. Or email the zip file to us directly at support@sketchup.com.

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