Billing and Payment
The Account Management Portal is SketchUp’s legacy account management tool. Most subscribers now manage their accounts through the Trimble Admin Console. For more information see Admin Console.
Note : Only an Account Owner, Secondary Account Owner, or Company Admin can see and use these features.
The Trimble Account Management Portal (AMP) helps with access to billing and payment information through the Billing Information and Payment History sections.
Billing Information
In Account Information, the account owner can edit the address associated with the account. The address listed in the account determines what tax regulations are applied to the total amount due for a subscription.
The Payment Method section provides access to view and edit your payment details. This payment information is used for subscription auto-renewals.
Payment History
A list of each subscription payment appears in Payment History including:
The date of the transaction
If it was approved
The amount of the transaction
What payment type was used.
Note : An invoice or receipt will be sent to the email associated with an account from donotreply@trimble.com. If the email doesn’t appear in the inbox, check the spam folder. Account owners can request another copy by contacting the SketchUp Reseller or Sales Representative who helped with the purchase or through contacting our Customer Support. In the request, please include the date of purchase, account number, and purchasing email address.
Refund Requests
Refund requests must be made within 14 days of the original transaction. To request a refund, or if you have questions regarding a refund, contact our Support team using our Customer Support contact form. The refund request must come from the same email address or company domain associated with your SketchUp account. Please include the email address used for the transaction, the account number, and the date of the transaction. For more information see Refunds and Cancellations.
Warning : Disabling auto-renew does not cancel a subscription plan and will not trigger a refund. For more information see Refunds and Cancellations .