It's time for 3D Basecamp! September 21st - October 1st - We'll do our best but we may be not be able get back to you as quickly as you're used to. Please expect some delay in responses.

Resolving "Authentication Error"

You may see this error when interacting with 3D Warehouse or Extension Warehouse from inside SketchUp.

To resolve this issue, please follow these steps:

  1. Log out of your account out by selecting the icon at the bottom left side of the SketchUp drawing window.
    SketchUp account log out
  2. Log back in to your account.
  3. Try opening 3D Warehouse or Extension Warehouse again.

If that doesn't seem to do the trick, there may be an issue with the Internet browser on your computer. In this case, delete your browser's history: Internet Explorer for Windows users and Safari for Mac users.

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