Admin Console License Issues

Last updated: giu 17, 2026•4 min read.

I’m trying to add a license and can’t. Why can’t I add an additional license to my subscription?

In order to add a license you must be an Account Owner or Secondary Account Owner. If you are having trouble adding a license, check to make sure you have the correct role. If you are still having issues, please contact our support team.

I purchased a new license and forgot to assign it to a user. How do I assign a license to a user?

Assigning a license must be done by an Account Owner, Secondary Account Owner, or Admin. Check to make sure you have the correct role before you try to assign a license to a user. Those roles can always assign a purchased license to a user from the Products & Licenses section of the Admin Console. If you don’t have the correct role, those options won’t be available. For more details on assigning SketchUp products, see Assigning Products.

I need to update my billing information and I’m having trouble.

You can update your payment method and associated billing address at any time in the Admin Console under Billing & Payment. You must be an Account Owner to view this page. If you don’t have the correct role you won’t be able to adjust any of your billing information.

In the Billing & Payment section, you can only change your payment information. It is not possible to update the company name or address associated with your account and invoices. This billing profile directly determines the region for tax obligations and cannot be altered in our systems. To make changes to your billing profile, please cancel your current subscriptions and then create a new account with a different email address at the time of their expiration.

I want to change plans but I can’t select the plan I want. How do I upgrade or downgrade my subscription?

If you need to upgrade your current subscription, you can do so at any time. If your current plan is billed monthly and want to upgrade to another monthly plan, some options may not be available because they don’t offer a monthly subscription option. The yearly subscription for those plans should still be available to you.

For downgrades, SketchUp subscriptions cannot be downgraded until your renewal date. If you want to schedule a future downgrade, you can do so. It won’t take effect until your next renewal date.

For more information on how to upgrade or downgrade your plan, see Plan Upgrades and Downgrades.

I can’t find one of my products. How can I see all the products I have access to with my subscription?

The My Products page provides an easy way to access the products in your SketchUp subscription. To access My Products, login at Trimble.com and select My Products from the menu in the upper right. In the Admin console you can select My Products from the left pane.

The My Products page lists all of your Trimble products as tiles. If you have a lot of products, you can use the search bar or the filters to find the one you are looking for.

I need to make someone else the Account Owner and can’t find the option.

You can add additional users to your account through the Users page of the Admin Console and assign specific permissions to each user with a user role.

For more details on adding users and assigning account roles, see Managing Roles.

I can’t find where to add or change my VAT ID or Tax Certificate number.

The only time you can add a VAT ID or Tax Certificate number is during checkout. If you need to update your tax information after the original purchase, you’ll need to contact Trimble support. For more information, see VAT Tax and Tax Information.