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Troubleshooting ATI/AMD Related Crashes

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On some Windows machines with ATI/AMD graphics cards, SketchUp 2017 can crash on launch, when saving a model or when working in the model.

If you have an ATI/AMD graphics card and are experiencing crashes, install the latest version of SketchUp 2017 by going to Help > Check for Update. We added a fix to SketchUp 2017 maintenance release 2 that may fix this crash on your configuration.

If, after installing the latest version of SketchUp 2017 you are still crashing, the following steps may help solve your crash:

  1. Close SketchUp
  2. Download the Registry script WorkaroundMaxSolidLineWidth.reg by right clicking here and choosing to "Save Link" to your computer. Make a note of where the file is saved.
  3. Locate and double-click the WorkaroundMaxSolidLineWidth.reg script downloaded in the previous step. You'll need to click "Yes" in response to the warning prompts you may see.
  4. If you're willing, please fill out this short survey which will help us gather information on this crash.

The above steps will set a value in the SketchUp section of the Windows registry that will clamp down the width of profile lines to a value of 2. On some graphics cards, wide profile lines are causing SketchUp to crash.

If the above steps don’t solve your crash …

  1. Download the Registry script UndoWorkaroundMaxSolidLineWidth.reg by right-clicking here and choosing to "Save Link" to your computer. Make a note of where the file is saved.
  2. Locate and double-click the UndoWorkaroundMaxSolidLineWidth.reg downloaded in the previous step. You'll need to click "Yes" in response to the warning prompts you may see. This will return your registry to its state prior to running the script.
  3. If you're willing, please fill out this short survey which will help us gather information on this crash.
  4. Contact our Support team for further assistance.

We are working on a more comprehensive fix for a SketchUp 2017 maintenance release. We appreciate your patience!

There are currently no troubleshooting tips for ATI/AMD video card related crashes at this time.

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