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Finding Your License Information

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When your purchase a SketchUp Pro license, you receive an email from sketchupmail@sketchup.com that contains your license details, which include a serial number and authorization code.

If you can’t find this message by searching your email messages or by looking in your email software’s spam or junk folder, you can retrieve your license information online.

If you have downloaded, installed, and authorized a copy of SketchUp Pro, follow these steps to retrieve your license information:

  1. In SketchUp Pro, look up the serial number by selecting Help > License (Microsoft Windows) or SketchUp > License (Mac OS X).
  2. In the License area of the Welcome to SketchUp window that appears, copy the text in the Serial Number box.
  3. Go to the Resend License page.
  4. Paste the serial number in the Pro License Serial Number box.
  5. Type the first name, last name, email address, and company name used to purchase your license.
  6. Check the email account that you used to purchase SketchUp Pro. If you filled out the form correctly, you receive an email message with your license information.

Tip: When you enter details into the Resend License form, if you make a typographical error, you won’t receive your license information. Copying and pasting the serial number, as suggested in the preceding steps, helps you avoid typos.

If you don’t have all the details needed to complete the Resend License form, use the SketchUp Pro License Wizard. Here’s how the Wizard works:

  1. In SketchUp Pro, look up the serial number by selecting Help > License (Microsoft Windows) or SketchUp > License (Mac OS X).
  2. In the License area of the Welcome to SketchUp window that appears, copy the text in the Serial Number box.
  3. In your web browser, go to the SketchUp Pro License Wizard.
  4. Paste the serial number in the Serial Number box.
  5. Copy and paste the name or company name from the Welcome to SketchUp window into the appropriate box in the SketchUp Pro License Wizard. Or enter the email address used to purchase the SketchUp Pro license.
  6. Click the Submit button. The SketchUp technical support team receives an email and will send your license information or contact you for more information.

Finding your SketchUp License on OS X

To find your SketchUp Pro license information, please do the following:

  1. Launch SketchUp Pro.
  2. Browse to the SketchUp menu at the top of your screen.
  3. Select License from the drop-down menu. You'll see the dialog box below.
  4. Record the serial number EXACTLY. You might want to copy and paste the information because typographical errors will prevent you from upgrading successfully.

Finding your SketchUp License on Windows

To find your SketchUp Pro license information, please do the following:

  1. Launch SketchUp Pro.
  2. Browse to the Help menu at the top of your screen.
  3. Select License > License Info from the drop-down menu. You'll see the dialog box below.
  4. Record the User, Company, and Serial number EXACTLY as typographical errors will prevent you from upgrading successfully.
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