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Renewing the Upgrade, Maintenance, and Support Program

If your Maintenance and Support Plan is already active then you can simply download the new version and apply your new license, which was emailed to you, to get started. Please refer to our Getting Started article for additional information.

When you buy a SketchUp Pro license, you’re enrolled in the SketchUp Pro upgrade, maintenance, and support program for one year. When you’re active in this program, you have the following benefits:

  • Predictable upgrade expenses: Within the year after your initial purchase, you can upgrade to the new SketchUp Pro version. After that first year, simply renew your license and enrollment in the upgrade, maintenance, and support program annually for predictable upgrade and support expenses. For a single-user license, you can renew for $120 per year. For a network license, you can renew for $200 per seat.
  • The most current SketchUp Pro features: When you stay enrolled in the upgrade, maintenance, and support program, you have access to all the power-packed improvements that come with each new version of SketchUp Pro — as soon as the new version is available.
  • Phone support: In addition to the Knowledge Center, Help Forum, and email support, the program gives you access to phone support. If you’re encountering an issue installing or authorizing SketchUp Pro (or any other issue with SketchUp Pro), let us know and we’ll be happy to help out. Please refer to your email with the upgrade, maintenance, and support information for contact details.

Tip: To renew your enrollment in the upgrade, maintenance, and support program, simply upgrade your license using the SketchUp Pro License Wizard within 30 days of your program expiration date. Remember that if you let your enrollment in the upgrade, maintenance, and support program expire, your SketchUp Pro license for the version that you purchased continues to work.

When your enrollment in the program is close to expiring, we send you email notifications. As mentioned earlier, you have a 30-day grace period to renew your license. The cost is $120 for a single-user license or $200 per network license seat. (To add additional network seats, contact our Sales team.)

After the 30-day grace period, you need to pay the license renewal fee plus a $60 enrollment fee for single-user licenses and $100 for network licenses to re-enroll in the program. So for a single-user license, you pay $120 to upgrade your license and $60 to re-enroll in the program for a total of $180. For a network license, you pay $200 to upgrade your license and $100 to re-enroll in the program for a total of $300.

As the time passes after your Maintenance & Support has ended the cost to reinstate the service will increase. If it's been longer than 1 year since your Maintenance and Support Plan has lapsed then the cost to reinstate will be $120 for Single User licenses and $200 for Network licenses. So for a single-user license, you pay $120 to upgrade your license and $120 to re-enroll in the program for a total of $240. For a network license, you pay $200 to upgrade your license and $200 to re-enroll in the program for a total of $400.

In the event that you need to "downgrade" your SketchUp Pro license to an older version (perhaps for hardware reasons), you will need to remain current with Maintenance and Support in order to upgrade back up to latest version. If your Maintenance and Support expires, you will re-enrol in the Maintenance and Support plan to obtain an updated license.

Tip: Renewing early does not shorten the end date of the program. For example, say you initially enroll in the program on December 1, 2015, which expires November 30, 2016. If you renewed ten months later, your enrollment extends to November 30, 2017.

Note: SketchUp Pro resellers are offering the upgrade, maintenance, and support program and provide support for their customers. If you purchased your SketchUp Pro license through a reseller, contact your reseller for more information.

Lapsed Maintenance & Support

Three years after your Maintenance & Support program has ended, your license will no longer be eligible for renewal and upgrade. Your license will never expire, but in order to access the latest version of SketchUp Pro, you’ll have to purchase an entirely new, full-cost license.

If you have a license of SketchUp Pro from version 8 or earlier, you are not eligible for Maintenance & Support. You’ll have to purchase a new license to access the latest version of SketchUp Pro.

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