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SketchUp Licensing Troubleshooter

License Troubleshooter

With the release of SketchUp Pro 2015 our licenses are platform agnostic and can be used with SketchUp on either Windows or OS X. If you're using an older version it isn't possible to convert your license but you can upgrade using our License Wizard.

Note: If you purchased your license from a reseller you'll need to contact them directly for any assistance with your license. You may be able to locate your reseller's contact information here.

You can add seats to your existing SketchUp Pro network license by contacting us. Note there is a fee for this transaction. Please use the appropriate contact form below:

Commercial Sales
Educational Sales

Note: If you purchased your license from a reseller you'll need to contact them directly for any assistance with your license. You may be able to locate your reseller's contact information here.

You can change the contact information on your existing SketchUp Pro license, to do so please use the appropriate contact form below:

Commercial Sales
Educational Sales

Note: If you purchased your license from a reseller you'll need to contact them directly for any assistance with your license. You may be able to locate your reseller's contact information here.

If you wish to purchase a network license or add your current single user license to a new network license please use the appropriate contact form below:

Commercial Sales
Educational Sales

Note: If you purchased your license from a reseller you'll need to contact them directly for any assistance with your license. You may be able to locate your reseller's contact information here.

You can remove seats from your existing SketchUp Pro network license or convert from network to single user license, note there is a fee for this change. Please use the appropriate contact form below:

Commercial Sales
Educational Sales

Note: If you purchased your license from a reseller you'll need to contact them directly for any assistance with your license. You may be able to locate your reseller's contact information here.

You can remove seats from your existing SketchUp Pro network license or convert from network to single user license, note there is a fee for this change. Please use the appropriate contact form below:

Commercial Sales
Educational Sales

Note: If you purchased your license from a reseller you'll need to contact them directly for any assistance with your license. You may be able to locate your reseller's contact information here.

Please be sure you're using the correct license for the version of SketchUp you've installed as they are version specific. You can identify the license version you have by the beginning letter of the serial number, as indicated below:

T - SketchUp Pro 2018
S - SketchUp Pro 2017
R - SketchUp Pro 2016
Q - SketchUp Pro 2015
P - SketchUp Pro 2014
N - SketchUp Pro 2013
M - SketchUp Pro 8
L - SketchUp Pro 7
K - SketchUp Pro 6
J - SketchUp Pro 5

Additionally you can tell if your license is for Windows or OS X based on the last letter in the serial number.

Windows licenses ends with W
OS X licenses end with m

With the release of SketchUp Pro 2015 every license is platform agnostic and will work with either Windows or OS X, these licenses end with R.

If you're seeing an error message when trying to apply your SketchUp license please let us know by attaching a screenshot when submitting your support request using this form.

Please be sure you're using the correct license for the version of SketchUp you've installed as they are version specific. You can identify the license version you have by the beginning letter of the serial number, as indicated below:

T - SketchUp Pro 2018
S - SketchUp Pro 2017
R - SketchUp Pro 2016
Q - SketchUp Pro 2015
P - SketchUp Pro 2014
N - SketchUp Pro 2013
M - SketchUp Pro 8
L - SketchUp Pro 7
K - SketchUp Pro 6
J - SketchUp Pro 5

Additionally you can tell if your license is for Windows or OS X based on the last letter in the serial number.

Windows licenses ends with W
OS X licenses end with m

With the release of SketchUp Pro 2015 every license is platform agnostic and will work with either Windows or OS X, these licenses end with R.

If you're using SketchUp in either Windows Vista, Windows 7, or Windows 8 please note that you must right-click the SketchUp icon and choose to "Run as an Administrator" if you plan to apply your license. Subsequent use of the software doesn't require this step.

If you're certain you're using the proper license and version but you're still having difficulties please contact support with your license information and a screenshot of any error messages you're seeing using this form to troubleshoot the issue further.

Please be sure you're using the correct license for the version of SketchUp you've installed as they are version specific. You can identify the license version you have by the beginning letter of the serial number, as indicated below:

T - SketchUp Pro 2018
S - SketchUp Pro 2017
R - SketchUp Pro 2016
Q - SketchUp Pro 2015
P - SketchUp Pro 2014
N - SketchUp Pro 2013
M - SketchUp Pro 8
L - SketchUp Pro 7
K - SketchUp Pro 6
J - SketchUp Pro 5

Additionally you can tell if your license is for Windows or OS X based on the last letter in the serial number.

Windows licenses ends with W
OS X licenses end with m

With the release of SketchUp Pro 2015 every license is platform agnostic and will work with either Windows or OS X, these licenses end with R.

If you're using SketchUp in either Windows Vista, Windows 7, or Windows 8 please note that you must right-click the SketchUp icon and choose to "Run as an Administrator" if you plan to apply your license. Subsequent use of the software doesn't require this step.

If you're certain you're using the proper license and version but you're still having difficulties please contact support with your license information and a screenshot of ny error messages you're seeing using this form to troubleshoot the issue further.

If the options to apply your license are greyed out under the Help menu then your installation of SketchUp Pro is either corrupt or you currently have SketchUp Make installed. Please download and install the current Pro version here.

If you've purchased SketchUp but haven't received your license then we should be able to locate your license and send it to you. If you purchased your license in our online store please locate your order number and use the appropriate contact form below:

Commercial Sales
Educational Sales

Note: If you haven't done so already, please be sure to check your Spam or Junk Mail folder to confirm that the email wasn't filtered.

If you purchased your license through a reseller you'll need to contact them directly.

If you've purchased SketchUp and need your order confirmation we can re-send it to you. If you purchased your license in our online store please locate your order number and contact our sales team directly using this form.

If you purchased your license through a reseller you'll need to contact them directly.

To have your license located and re-sent to you, please visit our License Retrieval form here. Note that we'll need the name, company or email address associated with the license to locate it in our database.

Please note that all licenses issued by SketchUp will end with -alm, -ALW or -ALR. If your license has a different ending then the license was purchased through a reseller and you'll need to contact them directly for any assistance with your license. You may be able to locate your reseller's contact information here.

If you're dissatisfied with SketchUp Pro and you wish to request a refund please contact our sales team directly. You can reach our Sales team Monday through Friday from 8 AM to 5 PM Mountain time at (303) 546-1100.

To upgrade your existing SketchUp license please locate your current active license and then visit our online store here to upgrade.

If you don't have your license or aren't sure if its currently active you can request to have the license sent to you again using the license retrieval form.

You can learn more about what's new in SketchUp Pro 2015 here. If you wish to upgrade now, please visit our online store to get started.

If you still have questions please contact our Sales team directly using their contact form.

Educational Licenses: Note that all educational licenses are entitled to free upgrades until the license expires. You can use the online store to complete the upgrade. If you purchased your license through a reseller you'll need to contact them directly to upgrade.

There isn't currently a way to convert your license in the store; however, you can upgrade your license in the online store and then contact the Sales team to convert the license for you. If you wish to convert your license please use the appropriate contact form below:

Commercial Sales
Educational Sales

If you purchased your license through a reseller you'll need to contact them directly to upgrade.

If you're having difficulties upgrading SketchUp using our online store, please contact our Sales team to complete the transaction.

Please note that all serial numbers issued by Trimble SketchUp will end with -alm, -ALW or -ALR. If your license has a different ending then the license was purchased through a reseller and you'll need to contact them directly for any assistance with your license. You may be able to locate your reseller's contact information here.

Transferring SketchUp to a new computer involves a few steps which are detailed in our Knowledge Center titled Transferring SketchUp to a new computer or licensing multiple computers.

If you're ready to purchase then you can do so in our online store. Note you'll need a valid credit card to complete the purchase.

If you're experiencing any difficulties purchasing your license online, please use the appropriate form and contact the Commercial Sales or Educational Sales team.

Please reach out to our Sales team directly with your questions about licensing and SketchUp. Please note we have both a Commercial Sales team as well as an Educational Sales team. You can reach either through their appropriate contact form linked below:

Commerial Sales
Educational Sales

If you're unable to purchase your license using our online store please use the appropriate contact form below:

Commercial Sales
Educational Sales

If you haven't already, please review our Help Center articles about licensing and SketchUp here. If you still have questions, you can reach out to our Sales team directly. Please note we have both a Commercial Sales team as well as an Educational Sales team. You can reach either through their appropriate contact form linked below:

Commercial Sales
Educational Sales

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