714 Results Found
- Support
Trial Issues
The SketchUp free trial is a great way to try out SketchUp and all the features included in a SketchUp Pro subscription before you decide to purchase one. Once your trial is over, you have the option to purchase a subscription.
- Support
Subscription Errors
SketchUp Pro for Desktop - Subscription Licensing Errors “We were unable to start your trial. Please try again later.” After clicking the button to start your trial, we expect that you'll have the "trial entitlement" after the request completes. If our request completes without issuing a trial entitlement it results in this error. In most cases it's likely due to a network connection error, but sometimes it's an issue on our side. You should be able to resolve this issue by trying again.
- Support
Subscription and Licensing Issues
To use SketchUp you need a Classic License or a SketchUp subscription like Go, Pro, or Studio. Here are some common errors related to licenses and subscriptions, and how you can fix them:
- Support
MacOS - Spacebar Opens Model Info
To work around this issue, press Ctrl+F7. If you're using a Mac laptop, press Ctrl+Fn+F7.Pressing Ctrl+F7 will disable Full Keyboard Access. If the shortcut doesn't work, go to System Preferences > Keyboard > Keyboard Shortcuts. Select Text boxes and lists only under Full Keyboard Access.
- Support
SketchUp Has Expired
Situation: you start SketchUp and get this message: "Your version of SketchUp has expired. Please upgrade now." There are actually two situations in which this can happen:
- Support
Firewall and Proxy Issues
If you're uncertain if these ports are open on your machine please contact your network administrator for assistance.SketchUp requires uninterrupted access to the internet for features such as the 3D Warehouse, Add Location and Extension Warehouse. To ensure connectivity you may need to adjust settings in your Firewall, Proxy or Internet Security software for your network or computer.
- Support
Performing a Clean Install
A clean installation is sometimes the best way to resolve a few different issues encountered when running SketchUp. A clean installation requires removal of all existing SketchUp background files and folders in addition to uninstalling SketchUp. How you perform a clean installation depends on your operating system.
- Support
Installation Issues
Installation issues can stop your SketchUp experience before you even get started. We've brought together some common installation issues to help you get up and running. Some common installation issues include: