Troubleshooting Add Location

Here are some common issues users may come across when using Add Location.

Missing tiles

If your import has tiles missing, try importing again at a different resolution or using a different provider. Rather than an import issue, it's likely the tile at that resolution isn't available.

Nearmap purchase problems

If you have a problem with your Nearmap purchase, retry the import. With the correct model open, restart the Add Location service by closing the Add Location window and reopening it. You should see a message asking you if you want to import again.

If the problem persists, please use our Contact Technical Support Form and someone from our support team will contact you.

Imports slow SketchUp performance

If imported imagery slows SketchUp's performance, delete it and import it again at a lower resolution. You can also try decreasing the imagery's region.

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