Multi-Factor Authentication
Multi-factor Authentication (MFA) adds additional layers of security used to verify your identity when logging into SketchUp. When you enable MFA, your Trimble ID uses two factors of authentication – your username and password, and a verification code based on the MFA method associated with your account.
When creating a Trimble ID, the option to protect your account with MFA appears the first time you successfully attempt to login.
You can also choose to enable MFA through your profile page.
You can also add another MFA method, disable MFA, or change your default MFA method using the options in your profile.
Setting Up Multi-Factor Authentication
After choosing to enable MFA, you can set it up to use a one-time password, a passkey, or a secondary email.
One-Time Password
A Time-Based One-Time Password (TOTP) uses an authenticator application that generates a one-time authorization code. Google Authenticator and Microsoft Authenticator are examples of authenticator applications you can use.
To get started, scan the QR code using your authenticator application. If you have problems scanning the QR code, click Can’t Scan It? for a code you can enter. A confirmation message will display verifying you have successfully enabled MFA.
Once enabled, you will enter the One-Time code displayed in your authenticator app each time you sign in.
Secondary Email
When choosing to use a secondary email as your MFA method, a code will be sent to that email address each time you login. To set up a secondary email:
- Enter the email you want to use and click Next.
- Check that email for a message with a verification code.
- Enter the code and click Submit.
Once enabled, a new One-Time code will be sent to your secondary email address each time you sign in.
Passkeys
This method uses biometrics like a fingerprint or facial recognition, a PIN, a drawn pattern, or a physical key like a mobile device or USB drive. Biometrics must already be set up on your device to use them as a passkey with Trimble ID. Mobile and USB passkeys can be set up when enabling passkeys with Trimble ID. Make sure you have your mobile device or USB drive on hand to complete the setup process.
Once enabled, you will need access to the device where your passkey is stored every time you sign in.
To set up a passkey:
- Select Create a Passkey.
- Choose from the available passkey options for your device:
Windows
MacOS
- Follow the prompts from your browser or device to create and save the passkey.
- Select Done.
Disabling, Adding, or Changing Multi-Factor Authentication
If you need to change your MFA for any reason, you can do so from your profile. To disable MFA, open your profile and follow these steps:
- Click the Multi-Factor Authentication toggle.
- When prompted, enter your password.
- Enter the verification code sent to your preferred MFA method.
- Confirm you would like to disable MFA.
To add another MFA option to your account, follow these steps:
- Under Multi-Factor Authentication click Set Up next to the option you want to add.
- Follow the prompts based on that authentication method.
- (Optional) When you sign in click the context menu (
) and choose Make Default to make the new MFA method your default method.
If you are having trouble with your chosen MFA method, or are unable to access your account to change or disable it, contact our support team for help.