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Help Center

Dear Customers,

In observance of Memorial Day in the United States, our support team will be taking a short break on May 26th. 

During this time, our human support teams will not be available, but our chatbot will continue to provide 24/7 assistance.

We appreciate your understanding and continued support. Normal support operations will resume on May 27th

 

Sincerely,
The Trimble team at SketchUp

Troubleshooting

Troubleshooting
  • Fixing an Issue in SketchUp
    • Fixing Startup Problems
    • Performing a Clean Install
    • SketchUp 오류 및 경고
    • Why does SketchUp for Windows crash when I open it?
    • Connecting to Online Features
      • 인터넷 연결 문제
      • Troubleshooting Connectivity Issues within SketchUp
    • Crash Messages in SketchUp
    • Reporting Errors with BugSplat
    • Space Bar opens Model Info dialog box
    • Handling Issues with Creating 3D Models
    • Why is Push Pull not working?
    • 시스템 검사하기
  • Fixing an Issue in LayOut
  • Graphics and Performance
  • Installation Problems
  • 라이선스 및 구독 관련 문제 해결
  • Handling Error Messages

Connecting to Online Features

SketchUp has a few features that require an internet connection, and with that can come some unique errors. These features include:

  • Add Location
  • 3D Warehouse
  • Extension Warehouse

Take a look at Problems connecting to the Internet if you are online but can't connect.

For other connectivity issues, see Troubleshooting Connectivity Issues within SketchUp.

  • 3D Warehouse
  • Add Location
  • Extension Warehouse
  • SketchUp
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