Managing Subscription Plans

The Trimble Account management page is only for managing subscription plans where the purchased product is activated by signing in with your Trimble ID. We started offering sign-in plans in 2018 for Shop and in 2019 for Pro. The sign-in subscription plans found in the Trimble Account page do not have or need serial numbers.

Please note that your Trimble Account access and contents may be slightly different based on where and how you purchased your subscription, depending on whether it was purchased directly from sketchup.com/buy or from one of our Authorized Resellers. If you purchased directly from one of our Sales Representatives, you may need to contact them for some of the functions listed below. Admins/Owners of the SketchUp plan will see different options than assigned end-users. The information below is based on an Admin/Owner view.

Account Management - Overview

From your Trimble Account, you can see the products associated with your account, and if you are an Owner or Admin, then you can also make changes to your plans. If the plan is for multiple users, you can see all members managed by the account. If you’ve purchased a user subscription through the SketchUp Store, visiting the Trimble Account page will show you something similar to this:

If you click on "View Details," you’ll see a launcher to bring you to your product.

Assign the Correct End-User - and get rid of "Trial" Messages

The person who purchases a plan is the admin for the account, but they aren’t necessarily assigned as the end-user. The end-user will only have access to their product after the 30-day Trial runs out if they are properly assigned as the end-user. Only subscription members with Owner/Admin status can assign end-users and revoke entitlements and only the Owner/Admin can see these options.

1. Click on the "Members" menu item on the left lower menu of the Trimble Account page.
2. Select your purchased plan from the top boxes. This is the step people tend to skip over if they have more than one box up there. Also, sometimes a Pro plan doesn’t just say Pro - it even might say something about a Rep or Channel and Renewal, but go ahead and click it anyway.
   
3. If an incorrect end-user email is in the "Members" section at the bottom, then hover your mouse to the right of the email to activate the small X button to remove the current email address. If this email is the account admin email, it won’t remove admin privileges, just the SketchUp product access.

Most admins don’t need the search bar - it was put there for the company with 100 user emails, so they don’t need to scroll around when searching for someone.

Once you have a user seat empty, click the blue +Assign button to add the new end-user email address and name, and then click Add to finish this step.

You’re done! The end-user might need to wait a little while or sign out and in again in the software to trigger the change. If they haven’t created a Trimble ID sign-in account, they’ll be sent a link to create one, and it’s best if they click that link within 72 hours.

Add or Subtract the Number of End-Users

Only subscription members with Owner/Admin status can perform this function or see these options, and only if you purchased through our website. If you purchased through a Sales Rep or SketchUp Reseller, please contact them to make these changes.

1. To change the number of total users in the plan, click on the Plan Settings page link on the left. If you have multiple accounts, you may need to scroll down to find the correct Plan Settings.
2. On your purchased Plan, click on Edit Plan Settings in the upper right.
   
3. Click on the Manage Seats in the window that comes up.
   
4. Choose either the Add seats to this plan or the Remove seats from this plan option.
   
5. If you added seats, then click on Continue to Trimble, and make sure to agree to the Terms and Conditions before trying to finish the store purchase.

Removing seats only takes effect at the end of the current subscription term. If you have auto-renew turned off, you will need to turn it back on in order to remove the seats.

Upgrade/Downgrade your Plan between Shop, Pro, or Studio

If you want to upgrade/downgrade, this is a quick and easy process! Also, upgrading means that you don’t need to request a refund for the initial purchase, as the prorated amount from the original plan will be applied to the cost of the upgraded plan! The prorated price will be shown on the last screen in the online store. Downgrading only takes effect after the current plan’s end-date has been reached. Only subscription members with Owner/Admin status who purchased directly through our website can perform this function or see these options. If you purchased through a Sales Rep or Authorized SketchUp Reseller, please contact them for these changes.

1. Click on "Plan Settings" on the left lower menu.
2. Click the blue "Edit Plan Settings" link on whichever plan you wish to upgrade.
   
3. After clicking Edit Plan Settings, Click on Manage Plan.
   
Click on your upgraded or downgraded Plan and then click "Continue." If you chose to downgrade and have auto-renew off, then you’ll need to turn auto-renew back on. Downgrading only takes effect after the current plan’s end-date has been reached. If you choose to upgrade,this will take you to a confirmation window. If it looks correct, click on "Yes" and you’ll be taken to a Shopping Cart.
4. Once you’ve confirmed the correct credit card, click the checkbox to the left of the Terms and Conditions line and then click the "Submit" button.
   
5. You’ll see a confirmation message and then you’ll get an email confirmation that will link you back to the Trimble Account page.
   

Disable/Enable Auto-Renew or Request a Refund

If you disable auto renew for your plan, your subscription will not automatically renew for the following year. You will be able to access the products and features in your plan for the remainder of your subscription term. Only subscription members with Owner/Admin status can perform this function or see these options. If you purchased through a Sales Rep or an Authorized SketchUp Reseller, please contact them for this function.

Per our Refund policy, we can only offer refunds if you make your request through our Customer Support form within 14 days of the purchase transaction. When contacting us, please include the purchasing email address, the account number, and the purchase date.

1. To disable your plan’s auto-renewal, start in the Plan Settings tab on the left menu.
2. Click on the blue Edit Plan Settings link.
   
3. Click the Manage Auto-Renewal option.
   
4. Click on the Auto-Renewal Slider to activate or deactivate auto-renew, and then click Done.

Signed In to Too Many Computers? "Deauthorize All" to Free Up Activations

If you see this message, click on Manage Activations and sign into your Trimble Account management page. Under the My Products menu item, click on Manage Devices under your plan description.

On the pop-up window that comes up, click on the Deauthorize All button to confirm the choice. This deauthorization option is limited to once every 90 days.

Back in the SketchUp program, click on the small profile icon in the top right corner to sign out, and then sign back in again when prompted.If you run into any issues with this, let us know!

Payment History

You’re able to track all subscription transactions made with this Trimble Account if you are the owner of the subscription. Note that this will not include purchases of a "classic" license (the plans with a serial number). If you need your invoice/receipt, please check your spam folder for the original (it would have come from donotreply@trimble.com), but you can request another copy of it by contacting either your SketchUp Reseller or Customer Service if you purchased directly and including the date of purchase, account number, and purchasing email address. If you purchased through a Sales Representative or a SketchUp Reseller, you won’t see this option and will need to contact the Rep or reseller for assistance.

Billing Information

This screen is only visible to the owner/admin of a subscription purchased through the SketchUp website, and is not visible to non-admin end-users. If you purchased through a Sales Representative or a SketchUp Reseller, please contact them for these functions.

If you purchased with a credit card from Trimble, your subscription will automatically renew until you disable automatic renewals. If your renewal fails due to an expired credit card or failed transaction, you have a 5-day grace period to resolve the issue. During this grace period, you’ll see the following message in the Action Manager (a small pop-up on the right side of the SketchUp model window) saying:

You can update your personal or company information under Billing Information, including billing details and credit card information. If the subscription has expired for more than 5 days, however, then you cannot renew it and it will need to be repurchased.

The Account Address helps set the tax obligations. The Billing address can be edited in the Payment Method settings below the Account Information.

Edit Profile or Remove Your Sign-in Account

In the Edit Profile section of the Trimble Account page, you can change your language preferences, timezone, password, address, and other information.

Editing the Profile does not let you change the account owner. We hope to roll out that feature in the future, but it’s not currently an option.

Any other questions?

If you think something else should be on this page, please provide the link to this article in a Help Ticket and tell us what other subscription management questions you have!