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Trimble Identity - Frequently Asked Questions

Trimble Identity provides single-sign-on access for all of the SketchUp Online services. You can sign into one service and then browse to another online service without a need to sign in again.

Creating and Using a Trimble Identity

How do I create a Trimble Identity?

When creating a Trimble Identity you can either create a user name using your email address directly or you can sign in with your Google account.

To create a Trimble Identity visit a SketchUp site such as 3D Warehouse and click Sign in. From the Trimble Identity Sign in page, click on Create new Trimble ID. Enter your information. You will then receive an email asking you to activate your account. Click the link in the email to finish creating your Trimble Identity.

If you choose to sign in with your Google account just click the "Sign in with Google" button. If prompted, enter the credentials for you Google/Gmail account.

I have created a Trimble Identity but cannot log in. Why?

It is likely that your Trimble Identity has not been activated. When you create a Trimble Identity, you will receive an email asking activate your account. This step confirms your email address is correct. Click the link in the email to activate your account. After that, you should be able to sign in with your Trimble Identity credentials. You have 72 hours to activate your account. If you have not activated your account within 72 hours you will need to use the forgot password link to reset your password and activate your account.

I have forgotten my Trimble Identity password

On the Trimble Identity sign in page, select Forgot password?

Fill in your email address, and click the Reset password link.

Check your email inbox for email from Trimble Identity service. In the email message, click the Reset password button to set a new password for your Trimble Identity.

Troubleshooting

I tried to reset my password but Trimble Identity does not recognize my email address and asks me to enter a valid email address.

I'm seeing an error that says: "Sorry, we didn't recognise this user. Please enter a valid Email address." If the spelling of the email address is correct, this means that you don’t currently have a Trimble Identity with it. Click the Create new Trimble ID link on the sign in page, and proceed to create the Trimble Identity.

I haven't received any emails from Trimble Identity.

Your company's firewall may be blocking our emails, or it may be blocked by your spam filter. Please contact your IT department and ask them to allow emails from *@trimble.com and *@trimblepaas.com and *@mail.trimblepaas.com. Alternatively, you may be able to locate our email in your Spam folder, just make sure to whitelist the email domains listed above.

I tried to enter a new password but Trimble Identity won't accept it. Why?

For security reasons, the password must at least contain:

  • 8 Characters
  • At least one digit [ 0-9 ]
  • A combination of lower & uppercase letters [ aA-zZ ]
  • At least one special character [ !@#$%&*^_-+ ]
OS:

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