• Summary of issue An issue was discovered with SketchUp 2016 where uninstalling the program resets your default Internet browser. This issue only affected computers using Microsoft Windows that had SketchUp 2016 installed and then uninstalled. Description

  • If you need to fix a missing or corrupt SketchUp network license file on your existing server:

  • To find your SketchUp Pro license serial number, please do the following based on your operating system. Windows

  • Please note that you need administrative permissions to authorize SketchUp Pro. If you're authorizing on Windows Vista, be sure that SketchUp is closed first, then launch SketchUp from the Desktop by right-clicking and selecting Run as Administrator. For further authorization instructions please visit our authorization articles.

  • For further details on the message "SketchUp is unable to validate my license file (PC)", please click on the appropriate version of the error message below:

  • BugSplat (www.bugsplatsoftware.com) is a 3rd party software application that is integrated in SketchUp to help improve the quality of the product. BugSplat helps us troubleshoot unrecoverable SketchUp errors or crashes. BugSplat provides a mechanism for SketchUp to send information about all crashes to us for troubleshooting. How Does it Work?

  • This is a known issue with some OpenGL graphics drivers. We have built a workaround option into SketchUp: In SketchUp, open the "Window" menu. Click "Preferences." Click "OpenGL." In the "Acceleration" section, select the "Correct reversed picking driver bug" option. Click "OK."

  • This can happen when your SketchUp window is larger than your monitor's screen. You can display the SketchUp status bar by clicking the "Maximize" button to maximize the SketchUp window (the "Maximize" button has an icon that looks like a computer screen and is just to the left of the "Close" button, the red button with the white "x"). You can also manually resize the window so that it is smaller by dragging down the top bar, and then moving the entire window up.

  • There are a few techniques that may help resolve this issue. A. Upgrade your version of Internet Explorer SketchUp connects to several Google APIs. At this time, Google web APIs support Internet Explorer 10 or higher. You can download the Internet Explorer 10 install file by visiting this page. B. Clear Cache and Cookies in Internet Explorer

  • SketchUp is a graphics-heavy program. Knowing your graphics card can help you troubleshoot odd visual behaviors or recommend a good-performing card to other users. The easiest way to find your graphics card is to run the DirectX Diagnostic Tool: