Ever hear yourself or a friend say, “I wish I could work from home all the time?” Those sentiments are legit, but we are now facing it as a reality. COVID-19 is a global crisis that has everyone working twice as hard to take care of themselves, their family, friends and still trying to do their jobs.

We’re in it with you! Our teams are currently working from home, doing the best we can to support our customers and trying not to skip a beat when it comes to giving you our best support. We may not be as rapid as we like to be, but we are here, being resilient and open to change as it comes our way. Please excuse our dust while we help you build in this brave new world.
  • PC In order to successfully install and authorize SketchUp Pro, you must first log in to Windows as a user who has either Administrator or Power User rights. Once successfully installed and authorized, SketchUp Pro requires a Windows profile with at least Power User permissions. You may need to contact your Help Desk or IT department to assist you with these changes.

  • If you use SketchUp Pro 2015 or later, you have a cloud-based license, which is easier to administer than licenses for earlier versions of SketchUp Pro. The subarticles in this section explain the following How the current license model works How to check network licenses in or out How to remove a SketchUp Pro license How to resolve common issues

  • If you would like to temporarily disable your Ruby plugins to see whether a bug you are experiencing is plugin related, perform the following steps: PC: To disable plugins:

  • Summary of issue An issue was discovered with SketchUp 2016 where uninstalling the program resets your default Internet browser. This issue only affected computers using Microsoft Windows that had SketchUp 2016 installed and then uninstalled. Description

  • All of the context menu items for all entities in SketchUp follow. Active Cut The Active Cut menu item is used to activate and de-activate the Section Plane Object, as indicated by the check mark. Activating a Section Plane will automatically de-activate all other planes in that context. This menu item is available for the Section Plane entity. Align View The Align View menu item is used to align the SketchUp Camera to the currently selected face.

  • When you install plugins, or "Ruby scripts," or "extensions," on your computer, you may notice that the tool doesn't appear in the 'Plugins' menu. Please note that the author of the plug-in must explicitly choose to put it in this menu. The plug-in may reside in a different menu, such as 'Tools' or 'Draw.' Sometimes, you will only see the plug-in in a context menu - the menu that appears when you right-click on something. Be sure to read any documentation related to the plug-in to fully understand its use.

  • If you need to fix a missing or corrupt SketchUp network license file on your existing server:

  • If you use SketchUp Pro 2014 or earlier, your license has a few restrictions that don’t apply to newer versions of SketchUp. Under the old licensing model, licenses work as follows: Your license works for Microsoft Windows or Mac OS X, but not both. Your SketchUp software handles your license administration, whereas the new model is cloud-based. Network licenses cannot be checked in and out. In this section’s subarticles, you find help with administering your license and handling common problems.

  • This error message can occur if your computer appears to be on the network more than once (in other words, it appears on the network under multiple IP addresses). The most common cause of this is that your computer has both a wired and wireless local area connection. It's easy to check whether this is the case and, if it is, to correct it:

  • This message will appear when the total instances of SketchUp Pro running is more than the total number of seats available for the license. Let's say, for example, you have a three-seat network license and three instances of SketchUp Pro are running. This message will appear when someone tries to launch a fourth instance of SketchUp Pro. To purchase additional network seats please visit our online store.