You have 30 days from the time of purchase (not the time of download) to return a SketchUp Pro commercial license for a full refund. After 30 days, you will not be able to obtain a refund. To cancel your SketchUp Pro license, please contact the Customer Support team.
Yes, there are quantity discounts available when purchasing multiple copies of SketchUp Pro at the same time. For more information, visit the "Buy" section of the SketchUp website at http://sketchup.com/.
You can purchase either Single-user or Network licenses of SketchUp Pro for Windows or Mac. Network licenses have a 50 seat minimum for initial purchase.
To find your SketchUp Pro license serial number, please do the following based on your operating system. Windows
At this time, SketchUp Pro licenses aren't cross-platform. For example, a SketchUp Pro license for Windows won't work on Mac OS X version of SketchUp Pro. If you've switched operating systems and would like to permanently convert your license, please contact our Sales team. Note: There's a transfer fee to convert a license.
We are not currently looking for SketchUp Pro resellers in North America. However, if you are interested in becoming a reseller outside of North America please contact our Sales team. If you are interested in locating a reseller in your area, feel free to visit the SketchUp Pro Reseller page.
If you're having trouble purchasing a license, we recommend that you open a new browser and try placing your order again.
To upgrade a license provided by a reseller, please contact the reseller for their upgrade terms.
It's possible that your licensing email has been redirected to a spam folder. Please check your spam folder, and ensure that the email address sketchupmail@sketchup.com is white listed in your email spam settings. If you're unsure how to white list an email address in your spam filter settings, you may consider adding sketchupmail@sketchup.com to your address book or contacts list.
No, because SketchUp Make and SketchUp Pro are essentially the same. If, for example, you install SketchUp Pro after installing SketchUp, the exporters for SketchUp will be unlocked and LayOut Professional will be installed. The base SketchUp application won't change.