If you’re sure you purchased SketchUp, but the software is telling you that you’re on a trial or that the trial has expired, then you’ve come to the right place! The solutions below will help you quickly activate your SketchUp purchase. If you’ve already purchased, then there’s no need to buy SketchUp again! You need to verify what plan you purchased, and select the corresponding link below for the solution for that plan.
Your SketchUp account is your key to all the products and features available to you through your SketchUp subscription. We want to make sure you know your way around your SketchUp account and how to make the most out of it. In Accounts and Administration we provide you with all the resources you need to get things up and running:
A single-user license or sign-in subscription is associated with one person. That individual can install the license on up to 2 computers they are using. Only one computer device can run that specific version using that license at a time. Follow these steps to use your license on another device or transfer a classic license to a new computer:
If you need to fix a missing or corrupt SketchUp network license file on your existing server:
To move a license file to a new server or shared folder:
A Classic License can activate specific versions of SketchUp. Follow these steps to authorize a the version of SketchUp associated with your classic license:
To find your SketchUp Pro license serial number, please do the following based on your operating system. Windows
To find your SketchUp Pro license information, please do the following: Launch SketchUp Pro. Browse to the SketchUp menu at the top of your screen. Select License from the drop-down menu. You'll see the dialog box below. Record the serial number EXACTLY. You might want to copy and paste the information because typographical errors will prevent you from upgrading successfully.
To find your SketchUp Pro license information, please do the following: Launch SketchUp Pro. Browse to the Help menu at the top of your screen. Select License > License Info from the drop-down menu. You'll see the dialog box below. Record the User, Company, and Serial number EXACTLY as typographical errors will prevent you from upgrading successfully.
A keyserver is a type of software that allows system administrators to control and monitor the usage of licenses on their network. In this setup the keyserver manages the list of available licenses for a particular program and grants access based on preset preferences. SketchUp does offer Windows Lab licenses configured for use with keyserver software. This license type will allow you to install or image SketchUp onto multiple machines; the keyserving software will then monitor license usage. Your license will need to be set up as a single-user license specifically for this use.