• Having a licensing problem? Let our license troubleshooter guide you to the right solution. If you have a SketchUp Pro license, please click the appropriate link below based on your license type and OS:

  • If you would like to temporarily disable your Ruby plugins to see whether a bug you are experiencing is plugin related, perform the following steps: PC: To disable plugins:

  • If you need to fix a missing or corrupt SketchUp network license file on your existing server:

  • Since LayOut is a feature of SketchUp Pro, to access additional seats for LayOut you'll need to install additional seats for SketchUp Pro. For more information about licenses and prices visit the License types and pricing article. To purchase additional seats for an existing SketchUp Pro network license, please visit our Online store. For information about how to install additional seats of SketchUp Pro, click here.

  • Please note that you need administrative permissions to authorize SketchUp Pro. If you're authorizing on Windows Vista, be sure that SketchUp is closed first, then launch SketchUp from the Desktop by right-clicking and selecting Run as Administrator. For further authorization instructions please visit our authorization articles.

  • The Quick Answer Check that your account or computer has administrative permissions. Make sure your license matches your version of SketchUp. Situation: After you enter your SketchUp Pro license information and click "OK" (PC) or "Add" (Mac), the license dialog box closes and immediately reopens. There are three main causes for this looping behavior:

  • If a crash occurs when you are not connected to the Internet, BugSplat displays a dialog box indicating that a zip file has been created on your local hard drive. This dialog box will also indicate the name and location of the zip file (normally AtLastCrashMMDDYY_HHMMSS.zip in your Windows temporary directory).Go to http://www.bugsplatsoftware.com/post/post_form.php and follow the instructions on the Web page to send this file to BugSplat Software when you reconnect to the Internet.

  • SketchUp Bonus Packs are now online in the 3D Warehouse. Follow these steps to locate and download these components into SketchUp: Run SketchUp. Select Window > Components.

  • Click on the appropriate links below to get started. We offer downloads to the last two major versions of SketchUp Pro:

  • Please note that SketchUp Web does not support Ruby scripting, there is no way to install and no need to manage Ruby scripts for this version. The Extension Warehouse