I am a customer. How do I contact support?Our support team is ready to help. You can send your questions to our support team. When contacting support, specify your problem clearly and include all significant details, including screenshots and error reports if possible. Your name, phone number and Trimble Account information are required to obtain support. For more information see our Support Policy.

A single-user license or sign-in subscription is associated with one person. That individual can install the license on up to 2 computers they are using. Only one computer device can run that specific version using that license at a time. Follow these steps to use your license on another device or transfer a classic license to a new computer:

Classic Licenses can authorize specific versions of SketchUp. To authorize the version of SketchUp associated with your Classic License:

To correct this issue, we suggest uninstalling and reinstalling SketchUp.

The Maintenance and Support program only applies to SketchUp Pro customers with a Classic License and is not necessary for users with a SketchUp subscription plan. SketchUp discontinued the Maintenance and Support Program November 4, 2020. For more information on what versions of SketchUp we support, and how to obtain a supported version, please see our End of Support article.

Here at SketchUp, we want to make sure that SketchUp is right for you. That's why we offer a free SketchUp Studio trial. You won't need a credit card, but here's how to get started:

Purchasing options and pricingWe offer several types of purchasing options for SketchUp for our Go, Pro, and Studio subscriptions when buying online. We accept major credit cards and PayPal.

SketchUp uses only one installer for all available languages. The installer will download using your selected language at the time of installation. After you've downloaded your file below, take a look at our other resources on how to Install and Activate SketchUp.

When you first create a model, your model will not contain any geographic orientation or coordinates. You can always use one of the three axes as a placeholder for a cardinal direction. For example:

The Credits feature in SketchUp requires your Google Account to have a Nickname associated with it. To add a Nickname to your Google Account, visit the 3D Warehouse and click the Sign In link in the upper right-hand corner. You'll automatically be prompted for a Nickname if you don't have one already.If you continue to encounter this error message, please follow these steps: