Support for Microsoft Internet Explorer or Edge Browser in SketchUp 2019.3

With the release of SketchUp 2019.3 and future versions we'll be sending you to an external browser to login to SketchUp features in the Desktop Pro application. With this change in functionality, there is one potential problem some users may encounter. The problem lies in how the Microsoft Internet Explorer and Microsoft Edge browsers may be accessing the internet. You can check if you may be affected in advance by noting the following:

  • Are you using Microsoft Internet Explorer or Microsoft Edge as your default browser?
  • Have you changed the default Internet settings on your computer?

If you answer YES to both of these questions then you may need to make some adjustments to be able to login to SketchUp, failing to do so may mean you're unable to use the web-based features within SketchUp or unable to sign in to your subscription. You'll see the following message in your browser when trying to sign in (or out) if you're being affected by this issue:

There are a handful of potential workarounds you can perform to resolve the issue. We recommend the following:

  • Switch your default browser to Chrome or Firefox {RECOMMENDED}
    • If you do, things should just work.
    • If you copy the URL from the failed MSIE/Edge browser page and paste it as a new tab in Chrome or Firefox that'll fix it as well. Note that you'll need to do this every time you sign in or out of SketchUp.
  • Update your Local Intranet Settings to check "Automatically detect intranet network"
    1. Navigate to the Control Panel > Network and Internet > Internet Options >Security tab.
    2. Highlight "Local intranet" and click the Sites button.

    3. Check "Automatically detect intranet network" and click OK.

    4. After making this switch everything should work properly within SketchUp.