You can get help for many of the most common issues from our friendly forum users here.
We just launched SketchUp Pro 2021! If you are reaching out to recover your license details, please check our License Wizard. If you have a SketchUp Pro subscription, you don't need a license! you can just sign in with your Trimble ID. You can download SketchUp Pro 2021 here. We have an installation video for SketchUp Pro 2021 here.
Qualifying organizations may be able to obtain a SketchUp Pro license at a highly discounted cost. Please visit the SketchUp for Non-Profits website to determine if your organization is eligible and fill out the form to apply.