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 NOTICE: In observance of the Memorial Day in the U.S., Trimble employees will be home with friends and family on Monday, May 29th. All emails will experience a delayed response during this time.
If you encounter a problem that causes SketchUp to unexpectedly close, the BugSplat dialog box opens and invites you to send us an error report describing what happened just before SketchUp had to close. Please do send us the error report, and please include a description of what happened just before SketchUp had to close. This really helps us to track down and fix any problems that cause our software to close. Please be aware that you may not receive a response after submitting a BugSplat.

Check out the following common solutions in response to a BugSplat:
  • Update the driver for your graphics card.
  • Open the SketchUp file, and copy & paste the geometry into a new SketchUp file.
  • Open the SketchUp file, and click "Window" > "Model Info" > "Statistics" > "Purge unused."
  • Make sure that there are no unusual characters in Scene names or Layer names.

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