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Handling Extension License Issues

Tip: Extensions that you purchase come with a license that enables you to use the extension. If an extension has a licensing problem, SketchUp won’t load the extension, and you see an error. The Status column on this error can help you diagnose the problem.

The following list outlines the types of license errors and what you can do to resolve them:

  • Expired Trial: After an extension trial has expired, you need to purchase the extension to keep using it. You can purchase the extension from the extension details page or from the My Extension page. See Adding Extensions to SketchUp for details about installing trial and purchased extensions.
  • Expired License: If you purchased a subscription to an extension, you see an expiration message when the subscription period is over. Visit the extension’s details page to renew your subscription.
  • Not Licensed: This message means SketchUp couldn’t locate a license for the extension. If you installed the extension from Extension Warehouse, uninstall the extension, restart SketchUp, and then re-install the extension. If you installed the extension some other way, remove the extension manually and reinstall it from the Extension Warehouse.
  • License Limit Exceeded: You can install a purchased extension on two different computers. If you installed the extension on more than the allowed number of computers, you see this error. If you uninstall the extension on one of the other two computers, you can then install the extension on your current machine.

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