SketchUp needs to connect to the internet in order to use a number of tools including: Get Models, Share Model, Share Component, Add Location, Add Building, and Photo Textures. In addition, Sharing Models and Components both require a 3D Warehouse account, but this account is optional if you’re using Add Building. SketchUp uses the operating system’s built-in web browser to connect.
Since these tools all share the same web browser, they may periodically encounter problems related to how they were last accessed. If you’re unable to use any of these tools there are several steps you can try to resolve the issue.
Internet Explorer 7
- The first thing to test is whether you’re able to access any of the other SketchUp web services. Regardless of where the error occurred we recommend first clicking “Share Model” or “Get Model,” allowing the page to load, and then trying the original tool again.
- If you’re still unable to open the desired tool please click the “G” icon in the bottom status bar which will provide a login screen for the 3D Warehouse. Log in if possible and again test to see if the issue continues.
- If you are logged in and still encountering problems, try logging out using the “G” icon, and logging in again.
- If you’re still unable to use the tool you need, exit SketchUp and open the appropriate system browser - Internet Explorer on a Windows machine and Safari on a Mac. For either browser you’ll need to clear the recent history, cookies and cache. Those instructions are below:
Note: All Microsoft Windows computers will use Internet Explorer and should have version 7 or greater installed; all OS X computers will use Safari and should have version 4 or greater installed.
Internet Explorer 8
- From the Tools menu in the upper right, select Internet Options.
- Under "Browsing history", click Delete...
- To delete your cache, click Delete files...
- To delete your cookies, click Delete cookies...
- To delete your history, click Delete history...
- Click Close, and then click OK to exit.
- From the Safety menu in the upper right, click Delete Browsing History...
- Deselect “Preserve Favorites” website data, and select:
- Temporary Internet files
- Click Delete.
- From the Safari menu, select Reset Safari...
- From the menu, select the items you want to reset, and then click Reset.
Note: As of Safari 5.1, Remove all website data covers both cookies and cache.
If the issue continues we encourage you to contact Technical Support (SketchUp Pro customers only) or visit the SketchUp Forum with a screenshot of the behavior you’re seeing as well as a description of what you’ve already tried.