Mac OS (Sonoma) Troubleshooting

SketchUp 2023 and any version older than that do not support MacOS 14 (Sonoma). If you have upgraded to Sonoma and have experienced repeated crashes while using an older version of SketchUp, here are some steps you can take to get things back up and running: 

Warning: We cannot guarantee these steps will resolve your problem. Sonoma is not supported for older versions of SketchUp and issues may persist. Following these steps will clear all user customization options including, but not limited to, Templates, Toolbars, and Preferences.
  1. Open the Application folder and move SketchUp to your Trash.
  2. Open Finder and select Go from the menu bar.
  3. Hold down Option on your keyboard and select Library from the list in the drop-down menu. 
  4. Locate the Application Support folder, open it, and move all SketchUp folders to your Trash.
  5. Locate the Preferences folder and move any SketchUp related file ending in .plist to your Trash. 
  6. Empty your Trash.
  7. Reinstall SketchUp 2023. If you need the installer go to https://www.sketchup.com/download/all. 
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