Troubleshooting License Error Messages

Sometimes, authorizing SketchUp Pro or performing license functions in SketchUp might result in a handful of errors. This article explains the errors you might encounter and how to resolve them.

An error occurred while checking out your license. (Network Licenses only)

To check out a license, SketchUp must be connected to the internet or network so that SketchUp can communicate with the licensing server. To learn more about checking SketchUp licenses in and out, seeChecking Network Licenses In and Out.

Bummer, It looks like you're offline.

Because SketchUp licensing is managed online through a licensing server, you must be online if you wish to add or remove a license on your installation of SketchUp. Make sure you're connected to the internet and try again.

Tip: With the 64-bit version of SketchUp Pro 2015 on Windows, a known issue exists where you could incorrectly see this error. We're working to resolve this issue. Meanwhile, to work around this problem, uninstall SketchUp andthen re-install with the 32-bit version of SketchUp.

License check out expired. Your license has been checked out past its expiration date.

You can't check out a SketchUp license indefinitely from your network server. If you're offline for too long or fail to check in your license, it checks itself back in automatically after a certain amount of time. To check out another available license, you need to connect to your network again. If you're uncertain how long you can keep a license checked out, please check with your license administrator.

Oops, there are too many people using SketchUp Pro at the moment.

Network licenses allow only a certain number of concurrent users. Check with your network administrator to be certain your license has an adequate number of seats to accommodate all users sufficiently.

Oops... All of the SketchUp Pro license seats are in use at the moment

Network licenses allow only a certain number of concurrent users. Check with your network administrator to be certain your license has an adequate number of seats to accommodate all users sufficiently.

The license you added is not a valid SketchUp 201X license.

This error message means that you're using incorrect license data for authorizing your version of SketchUp Pro (such as 2015, 2016, and so on). See Authorizing or Removing a License for help with authorization. If you haven't upgraded your license yet, see Buying or Upgrading a License for help.

Trouble with your license . . .

You may see one of two notes following this message:

  • This SketchUp Pro license is just plain broken. You may see this error if the SketchUp license file on your system has been edited or has become corrupt. Please remove the license file and authorize SketchUp normally from the Welcome screen at launch.
    Note: This error may also occur if the system clock is altered by more than a calendar day.
  • This SketchUp Pro license was created on a different computer and will not work here. Because a SketchUp Pro is tied to each specific computer, copying license files between computers doesn't work. You may see this error if you've copied a license file from another computer onto the computer seeing this error. Please remove the license file and authorize SketchUp normally from the Welcome screen at launch.

Oops . . .

You might see any of the following notes following this error message:

  • SketchUp Pro is having trouble connecting to the network licensing server. SketchUp with a network license must connect with the network license server every time it's launched to authenticate properly. If SketchUp will be offline or unable to connect to the server at any time, then you need to check out a license while connected so that you can use SketchUp offline. Without the checked-out license, SketchUp will open with limited functionality until you're able to successfully connect to the network license server again. If the computer is never online or able to connect to the server, then you may wish to purchase a single-user license for that computer. See Buying and Upgrading a License for details about license types. If you continue see this message, you may need to update your network to resolve the error, you can troubleshoot this further as detailed in this article about connection issues.
  • That didn't look like valid licensing info... The license data for authorizing SketchUp Pro appears to be incorrect. Make sure that the version of SketchUp on your computer and the version for which you purchased the license match. To upgraded your license, visit our online store.
  • The SketchUp Pro licensing server is down. This error might appear if you're online when authorizing SketchUp but unable to connect to the server to complete the authorization. Make sure that you're connected and that SketchUp is allowed permission to access the internet. Then try authorizing again.
  • This SketchUp Pro license has been used on too many computers. Single-user licenses are intended to be used by an individual. We realize that many users have multiple computers, so a license can be authorized on only two computers at once. If you have a single-user license, you can deauthorize one computer and then authorize SketchUp on a different computer. If your copy of SketchUp Pro is part of a network license, you need to wait for a license to become available or talk to your network administrator.
  • Your SketchUp Pro license has expired. Your educator or student license has expired and needs to be renewed if you wish to continue using SketchUp Pro. You can find details on our Educational license program page.

This article applies only to SketchUp Pro 2016 and SketchUp Pro 2015. For details about SketchUp Pro 2013 or 2014, see Managing a License for SketchUp 2014 or Earlier.
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