It's time for 3D Basecamp! September 21st - October 1st - We'll do our best but we may be not be able get back to you as quickly as you're used to. Please expect some delay in responses.

Loading an offline crash report

If a crash occurs when you are not connected to the Internet, BugSplat displays a dialog box indicating that a zip file has been created on your local hard drive. This dialog box will also indicate the name and location of the zip file (normally AtLastCrashMMDDYY_HHMMSS.zip in your Windows temporary directory).Go to http://www.bugsplatsoftware.com/post/post_form.php and follow the instructions on the Web page to send this file to BugSplat Software when you reconnect to the Internet. Or email the zip file to us directly by contacting technical support at http://sketchup.google.com/support/bin/request.py.

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