Come possiamo essere d'aiuto?

Freezing upon launch


When using SketchUp on Windows Vista or Windows 7, you double-click the "SketchUp" shortcut on the Desktop or from the "Windows" button, and SketchUp freezes or loads a blank window.

How to fix it:

To resolve this issue we recommend downloading the latest drivers for your video graphics card.

If you have a nVidia video graphics card, please make sure you follow their eight-step installation instructions.

If updating the video card driver doesn't resolve the issue, try launching SketchUp by double-clicking on a SKP file. If you haven't created a new SKP file yet, you can download one from the 3D Warehouse.

Please note that we suggest continually checking with your graphics card driver provider for new Vista-compatible drivers.


Need Help Fast?

SketchUp’s outstanding community of passionate experts have answers to your questions.