Contact Pro Technical Support
Solve common issues here!
- Using SketchUp Pro 2016: Be sure to download & install (Windows | Mac ) SketchUp Pro 2016 and then authorize with your serial number that starts with the letter "R".
- Try the licensing troubleshooter.
- Update the driver for your video graphics card. [Windows only]
- Clear cache and cookies in Internet Explorer (even if IE is not your default browser). [Windows only]
- Repair disk permissions. [Mac OS X 10.10 Yosemite and earlier]
- Uninstall and then re-install SketchUp