Before contacting our technical support team, here are some tips to try that solve many common issues:
- [Windows only] Update the driver for your video graphics card
- [Windows only] Clear cache and cookies in Internet Explorer (even if IE is not your default browser)
- [Windows only] Right-click on the SketchUp icon on your Desktop and select "Run as administrator."
- [Mac only] Repair disk permissions
- Uninstall and then re-install SketchUp