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Solve common issues here!

In SketchUp Pro, look up the serial number by selecting Help > License (Microsoft Windows) or SketchUp > License (Mac OS X)

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Have a licensing problem? Let our license troubleshooter guide you to the right solution.

NOTE: Attaching a screenshot, or screen capture video (using Jing), of the issue can be a huge help! To learn how, choose your operating system: Windows | Mac
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