How Can We Help?

Retrieving your SketchUp Pro license information

 NOTICE: In observance of the President's Day in the U.S., Trimble employees will be home with friends and family on Monday, February 20th. All emails will experience a delayed response during this time.

To retrieve your SketchUp Pro license information, please note the steps below. Please be aware if you purchased your license through a reseller, we recommend contacting the reseller to retrieve the license.

  1. Add "sketchupmail@sketchup.com" to your email contacts list.
  2. Go to our Resend license page. If you no longer have your serial number, you can Retrieve it instead.
  3. Enter your most recent serial number. If you still have SketchUp Pro installed, you can find this number by browsing to Help (SketchUp on a Mac) > License > License Info.
  4. Click the "Resend" link. The license will be resent to the email address associated with the license.
Tip: If you don't receive an email with your license, please check your email's Spam or Junk folders.
Tags: 
OS:

Need Help Fast?

SketchUp’s outstanding community of passionate experts have answers to your questions.