Retrieving your SketchUp Pro license information

      NOTICE: SketchUp 2015 is here! When you look at this Knowledge Center article, be sure to pick "SketchUp 2015" from the red box above to see the 2015 version of that content. If there is no version picker, this content applies to all versions of SketchUp.

To retrieve your SketchUp Pro license information, please note the steps below. Please be aware if you purchased your license through a reseller, we recommend contacting the reseller to retrieve the license.

  1. Add "sketchupmail@sketchup.com" to your email contacts list.
  2. Go to our Resend license page. If you no longer have your serial number, you can Retrieve it instead.
  3. Enter your most recent serial number. If you still have SketchUp Pro installed, you can find this number by browsing to Help (SketchUp on a Mac) > License > License Info.
  4. Click the "Resend" link. The license will be resent to the email address associated with the license.
Tip: If you don't receive an email with your license, please check your email's Spam or Junk folders.