Fixing a corrupt or missing license file

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If you need to fix a missing or corrupt SketchUp network license file on your existing server:

  1. On only one workstation, browse to the correct folder by looking at the list below, and rename the server.dat file to server.dat.bak.
    • SketchUp Pro 2014 (Windows Vista / Windows 7 / Windows 8) --
      C:\ProgramData\SketchUp\SketchUp 2014\
      Note that the "ProgramData" folder is a hidden folder.
    • SketchUp Pro 2013 (Windows Vista / Windows 7 / Windows 8) --
      C:\ProgramData\SketchUp\SketchUp 2013\
      Note that the "ProgramData" folder is a hidden folder.
    • SketchUp Pro 2013 (Windows XP) --
      C:\Documents and Settings\All Users\Application Data\SketchUp\SketchUp 2013
      Note that the "Application Data" folder is a hidden folder.
    • SketchUp Pro 8 and older --
      C:\Program Files\Google\Google SketchUp #\
    • SketchUp Pro 8 and older (64-bit Windows Vista / Windows 7 / Windows 8) --
      C:\Users\USER_NAME\AppData\Local\VirtualStore\Program Files (x86)\Google\Google SketchUp #
  2. Start SketchUp.
  3. When the Welcome window opens, click the Add License button. If the Welcome window doesn't open, start using SketchUp and click Help > License > Authorize.
  4. Open the license confirmation email that you received shortly after purchasing your license.
  5. Copy and paste your User Name, Serial Number, and Authorization Number into the dialog box.
  6. Click OK.
  7. When you are asked for the location of the license file, browse to and select the license folder on your existing server. This creates a new license file on the server.
  8. You don't need make any changes on any of your other SketchUp workstations.