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Administering a Network License for SketchUp 2014 or Earlier

In most circumstances, if you have a SketchUp Pro network license, all machines must be running the current version of SketchUp Pro. See Buying or Upgrading a License for details on upgrading your license.

However, if your organization is still running SketchUp Pro 2014 or earlier with a network license, this article outlines the support information you need to administer the network license.

If you're administering SketchUp Pro 2015 or later, your license uses cloud-based licensing. See Administering a Network License for details.

Table of Contents
  1. Installing SketchUp Pro 2014 (or earlier) or additional seats with a network license
  2. Authorizing SketchUp Pro 2014 or earlier
  3. Moving a license file to a new server
  4. Troubleshooting common issues

Installing SketchUp Pro 2014 (or earlier) or additional seats with a network license

If you use keyserver software to control and monitor network licenses, you can install or image SketchUp Pro 2014 or earlier onto multiple computers. To use keyserver software with SketchUp Pro, you need a SketchUp Pro Windows Lab license configured for use with keyserver software.

After you install or image SketchUp, the keyserver software can monitor license usage. Your license needs to be set up as a single-user license specifically for this use.

If you have questions about setting up a keyserver or using it to manage your licenses, please contact your keyserver software company for instructions.

After you purchase additional seats for your SketchUp Pro network license, you receive a new license file, which you can install in the existing license folder or in a new location. (Installing the file in the existing license folder is the easiest installation.) Before you get started, you must have your email with the new serial number that covers the increased number of seats.

When you're ready to install the seats, begin by following these steps:

  1. On a local workstation that has SketchUp installed, start SketchUp.
  2. To install the new license file in the same folder on your network as the current license file, make sure you know that location by selecting Help > License > License Info and noting the location of the license file folder.
  3. Select Help > License > Unset Network License File.
  4. In the email that contains your SketchUp Pro license information, copy the entire contents of the email, and then paste it into the Authorization form, as explained in the next section of this article.
  5. Click OK. A Browse for Folder dialog box opens.
  6. Browse to the folder where you want to save the new license file, and click OK. This creates a new license file named SketchUp#.lf for the increased number of seats.

Tip: If you install the license file in the existing license folder, you don't need to do anything else; all the other existing SketchUp workstations now connect to the new license file.

If you installed the license file somewhere other than the old file's location, then you need to update the other existing SketchUp workstations. Follow these steps to update those workstations:

  1. Delete any other older SketchUp#.lf file from any server other than the new server. However, do not delete the SketchUp#.lf file from any workstation.
  2. Make a copy of the new server.dat file on the local workstation, and paste it into the following folder on all your other SketchUp workstations: C:\Program Files\Google\Google SketchUp #\

After you complete these steps, you still need to authorize the license, as explained in the next section.

Tip: Because LayOut and Style Builder are included in your SketchUp Pro license, installing SketchUp Pro also installs LayOut and Style Builder. To add seats for LayOut or Style Builder, you need to purchase additional seats for your SketchUp Pro network license.

Authorizing SketchUp Pro 2014 or earlier

After you install SketchUp Pro and your network license file, you need to authorize SketchUp Pro. Here's an overview of how the process works:

  1. On one workstation, authorize SketchUp Pro with your serial number and authorization code.
  2. Copy the server.dat file to a shared location on your network or to a USB flash drive. To find the server.dat file, search your computer for the filename.
  3. On the other workstations, make sure SketchUp Pro is installed but not open.
  4. On the other workstations, paste the server.dat file in the same folder you identified in Step 2.

Now, here are the more detailed steps for authorizing SketchUp Pro 2014 or earlier with a network license:

  1. Close SketchUp Pro if it's open. (If you're installing additional seats for a previously authorized installation of SketchUp Pro, you can skip to Step 12.)
  2. On a server in your network, create a shared folder that is on the same subnet as the computers that will be using SketchUp Pro. To avoid permissions problems, create the folder in the root directory of the server. You may need to contact an IT administrator for assistance creating a shared folder. All user accounts accessing the network license need full read and write permissions to the folder you create.
  3. On all computers using SketchUp Pro, make sure the time is synchronized.
  4. In a Microsoft Windows search box (on the Start Menu, the Charms menu, or the taskbar, depending on your version of Windows), type run and click the Run program.
  5. Enter the path to the shared folder using the Universal Naming Convention (UNC), for example \\servername\SketchUpLic. Windows File Explorer opens. If the window doesn't open, verify the path and your permissions to the folder.
  6. In the shared folder, make sure the file permissions are correct.

    Tip: You can test this by creating a new text file, typing a little text in the file, and then saving the file. If you can save the text file in the shared folder successfully, then the permissions on the shared folder are correct. Delete the text file and move to the next step.
  7. Launch SketchUp by context-clicking the SketchUp icon on your Desktop and selecting Run As Administrator.
  8. In the Welcome to SketchUp window, click the Add License button. If the Welcome window doesn't open, start using SketchUp and select Help > License > Authorize.
  9. Open the license confirmation email that you received shortly after purchasing your license.
  10. Copy and paste your User Name, Serial Number, and Authorization Number into the dialog box. Click OK.
  11. In the Browse for Folder dialog box that appears, browse to the location of the shared folder you created in Step 2 and click OK.

    Tip: If you don't see your server in the browse dialog box, contact your IT administrator and ask that they enable network browsing. Also, ensure that the server with the shared folder is on the same subnet as the networked computers that will be using SketchUp Pro, as specified in Step 2.

    Tip:The SketchUp licensing mechanism doesn't support mapped network drives. When you're prompted to browse for the license folder, navigate to the server itself.
  12. Authorize the remaining workstations. To follow the recommended method, copy the server.dat file on the original local workstation to a portable media like a jump drive and continue with these steps. (See the following Note for an alternate method.)
  13. On each of the other workstations, install (but don't start) SketchUp Pro and paste the server.dat file into the following folder, which is correct for Windows Vista, Windows 7, and Windows 8: C:\ProgramData\SketchUp\SketchUp 2014\C:\ProgramData\SketchUp\SketchUp 2013\

    Tip: ProgramData is a hidden folder.

Note: You can also authorize the remaining workstations by pointing those workstations to the license file. First, make sure SketchUp Pro is installed but closed on the other workstations. Then, working on one computer at a time, right-click the SketchUp Pro desktop icon and select Run As Administrator. In SketchUp, select Help > License > Set Network License File and point to the SketchUp#.lf file in the license folder on the server.

Moving a license file to a new server

To move a license file to a new server or shared folder:

  1. On only one workstation, browse to the appropriate folder and rename the server.dat file to server.dat.bak.

    Tip: For SketchUp 2013 or 2014, you find the folder here: C:\ProgramData\SketchUp\SketchUp #\
  2. Start SketchUp.
  3. In the Welcome window that opens, click the Add License button. If the Welcome window doesn't open, select Help > License > Authorize from the SketchUp menu bar.
  4. Open the license confirmation email that you received shortly after purchasing your license.
  5. Copy and paste your user name, serial number, and authorization number into the dialog box. When you're done, click OK.
  6. When SketchUp asks for the license file's location, browse to and select the license folder on the new server or folder. This creates a new license file named SketchUp#.lf in the folder, as well as a new pointer file named server.dat on the local workstation.
  7. Delete any other older SketchUp#.lf from any server or shared folder other than the new server or folder. However, do not delete the SketchUp#.lffile from any workstation.
  8. Copy the new server.dat file on the local workstation, and paste the file into the appropriate folder on all your other SketchUp workstations. (See the Tip in Step 1 for the folder location.)

Troubleshooting common issues

As the administrator of SketchUp 2013 or 2014 on a network, you may run into a few common problems. The following sections describe those problems and explain how to fix them.

Fixing a corrupt or missing license file

If you need to fix a missing or corrupt SketchUp network license file on your existing server, follow these steps:

  1. On only one workstation, browse to the correct folder by looking at the following list, and rename the server.dat file to server.dat.bak. Note that by default, Windows hides the ProgramData and Application Data folders, but you can show hidden folders.
    • SketchUp Pro 2014 (Windows Vista / Windows 7 / Windows 8): C:\ProgramData\SketchUp\SketchUp 2014\
    • SketchUp Pro 2013 (Windows Vista / Windows 7 / Windows 8): C:\ProgramData\SketchUp\SketchUp 2013\
    • SketchUp Pro 2013 (Windows XP): C:\Documents and Settings\All Users\Application Data\SketchUp\SketchUp 2013
    • SketchUp Pro 8 and older: C:\Program Files\Google\Google SketchUp #\
    • SketchUp Pro 8 and older (64-bit Windows Vista / Windows 7 / Windows 8): C:\Users\USER_NAME\AppData\Local\VirtualStore\Program Files (x86)\Google\Google SketchUp #
  2. Start SketchUp.
  3. In the Welcome window that appears, click the Add License button. If the Welcome window doesn't open, start using SketchUp and select Help > License > Authorize.
  4. Open the license confirmation email that you received shortly after purchasing your license.
  5. Copy and paste your User Name, Serial Number, and Authorization Number into the dialog box.
  6. Click OK.
  7. When you're asked for the location of the license file, browse to and select the license folder on your existing server. This creates a new license file on the server. You don't need make any changes on any of your other SketchUp workstations.

Exceeded number of allowed users for network license

This message will appear after all SketchUp Pro instances for the license are in use. Let's say, for example, you have a 20-seat network license and 20 instances of SketchUp Pro are running. This message will appear when someone tries to launch a 21st instance of SketchUp Pro.

To purchase additional network seats, upgrade to the current version of SketchUp Pro, or if you live in a country where cloud-based licensing in not yet available, contact technical support](http://help.sketchup.com/en/contact)

Another instance of SketchUp using the same license is running on this network

This error message can occur if your computer appears to be on the network more than once (in other words, it appears on the network under multiple IP addresses).

This error typically occurs because your computer has both a wired and wireless local area connection. To check for and correct this issue, follow these steps:

  1. Open the Windows Command Prompt app.
  2. In the Command Prompt dialog box, type ipconfig/all and press Enter. All active connections are displayed, including the IP addresses they are using.
  3. Check the list for more than one instance of the same IP address. If you see more than one instance of an IP address, you must temporarily disable one of the connections. Move onto Step 4.
  4. In Windows, open the Network Connections control panel. Your connections appear in the panel.
  5. Context-click one of the connections and select Disable from the menu that appears. Typically, you want to disable the wireless connection. You should now be able to authorize and start SketchUp.

If multiple connections aren't causing this error message, check whether your computer is using any of the following and try closing the software or unplugging the device while using SketchUp Pro:

  • Virtual machine software (for example, VMware)
  • FireWire devices
  • Web camera
  • Internet service provider software

Another culprit is when your computer's network adapter has an issue. You can often tell if this is the case by selecting Help > License > LAN License Monitor from the SketchUp menu bar. If you see an item that says SketchUp Monitor-Ping, this could mean that there's an issue with the network adapter. In this case, please follow the steps on this page.

SketchUp license file doesn't exist

Situation: You're using a network version of SketchUp Pro on a PC, and when you start SketchUp, this message is displayed:

The server.dat specifies a SketchUp license file that does not exist or is not currently accessible: \\ServerName\ServerFolder\SketchUp#.lf.

To figure out why this error has occurred and fix the problem, follow these steps:

  1. In Windows, open the Run application.
  2. In the Open text box, type the location of the license file folder as it is displayed in the error message. For example: \\ServerName\ServerFolder\
  3. Click OK.
  4. Do one of the following:
This article applies only to SketchUp Pro 2014 and SketchUp Pro 2013. For details about SketchUp Pro 2015 or Later, start at Understanding Your License.
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