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Managing a License for SketchUp 2014 or Earlier

If you purchased a single-user license for SketchUp Pro 2014 or earlier, your license works based on the old licensing scheme, which is not cloud-based or cross-platform. You can install your single-user license on up to two computers, but only one computer at a time can run SketchUp Pro. This article outlines all the details for legacy SketchUp Pro licenses.

In most cases, if you have a SketchUp Pro network license, all machines must run the current version of SketchUp Pro. If your organization is one of the few still running a network license for SketchUp 2014 or earlier, see Administering a Network License for SketchUp Pro 2014 or Earlier.

Table of Contents
  1. Authorizing your license
  2. Finding your license information
  3. Troubleshooting license issues

Authorizing your license

To authorize your SketchUp Pro license on Microsoft Windows, follow these steps:

  1. Make sure you’ve downloaded and installed SketchUp.
  2. On the Desktop, right-click the SketchUp 20132014 icon and select Run As Administrator from the context menu that appears.
  3. At the top of the Welcome to SketchUp dialog box, click the Add License button.

    Note: If you don’t see the Welcome to SketchUp dialog box, select Help > License.
  4. Open the license confirmation email that you received shortly after purchasing your license. If you’re not sure of the email’s whereabouts, see Finding your license information.
  5. Copy and paste your User Name, Serial Number, and Authorization Number into the corresponding fields in the dialog box.
  6. Click Add License.

To see the authorization process in action, check out the following video.

Tip: If you see the message Invalid serial number and/or authorization code, try entering your license information in a different way. Select Help > License > Authorize. Then copy and paste your license information into the appropriate fields. If that doesn’t work, make sure your license matches the correct version of SketchUp Pro. For SketchUp Pro 2014, your license number begins with the letter P. For SketchUp Pro 2013, your license number begins with the letter N. Also, make sure your license is for the correct operating system. For Microsoft Windows, the license ends with the letter W.

To authorize a SketchUp Pro license on Mac OS X, follow these steps:

  1. Make sure you’ve downloaded and installed SketchUp.
  2. Open Finder and click Applications.
  3. Browse to the SketchUp 20132014 folder.
  4. Click the SketchUp icon.
  5. At the top of the Welcome to SketchUp dialog box, click the Add License button.

    Note: If you don’t see the Welcome to SketchUp dialog box, select SketchUp > License.
  6. Open the license confirmation email that you received shortly after purchasing your license, and copy and paste your User Name, Serial Number, and Key into the dialog box.
  7. Click Add License.

Tip: If you see the message License Invalid or Invalid Key, try entering your license information in a different way. Select SketchUp > License. Then copy and paste your license information into the appropriate fields. If that doesn’t work, make sure your license matches the correct version of SketchUp Pro. For SketchUp Pro 2014, your license number begins with the letter P. For SketchUp Pro 2013, your license number begins with the letter N. Also, make sure your license is for the correct operating system. For Mac OS X, the license ends with the letter M.

If you need your license to work with a different operating system, the best bargain is to upgrade your license.

If you want to transfer a license from one computer to a different computer, remove the old license by selecting Help > License > Unauthorize (Microsoft Windows) or SketchUp > License > Remove (Mac OS X). Then you can follow the preceding steps to authorize your license for a copy of SketchUp Pro on the different computer.

Finding your license information

When your purchase a SketchUp Pro license, you receive an email from sketchupmail@sketchup.com that contains your license details, which includes a serial number and authorization code.

If you can’t find this message by searching your email messages or by looking in your email software’s spam or junk folder, you can retrieve your license information online.

If you have downloaded, installed, and authorized a copy of SketchUp Pro, follow these steps to retrieve your license information:

  1. In SketchUp Pro, look up the serial number by selecting Help > License > License Info (Microsoft Windows) or SketchUp > License (Mac OS X).
  2. In the License area of the Welcome to SketchUp window that appears, copy the text in the Serial Number box.
  3. Go to the Resend License page.
  4. Paste the serial number in the Pro License Serial Number box.
  5. Type the first name, last name, email address, and company name used to purchase your license.
  6. Check the email account that you used to purchase SketchUp Pro. If you filled out the form correctly, you receive an email message with your license information.

Tip: When you enter details into the Resend License form, if you make a typographical error, you won’t receive your license information. Copying and pasting the serial number, as suggested in the preceding steps, helps you avoid typos.

If you don’t have all the details needed to complete the Resend License form, use the SketchUp Pro License Wizard. Here’s how the Wizard works:

  1. In SketchUp Pro, look up the serial number by selecting Help > License > License Info (Microsoft Windows) or SketchUp > License (Mac OS X).
  2. In the License area of the Welcome to SketchUp window that appears, copy the text in the Serial Number box.
  3. In your web browser, go to the SketchUp Pro License Wizard.
  4. Paste the serial number in the Serial Number box.
  5. Copy and paste the name or company name from the Welcome to SketchUp window into the appropriate box in the SketchUp Pro License Wizard. Or enter the email address used to purchase the SketchUp Pro license.
  6. Click the Submit button. The SketchUp technical support team receives an email and will send your license information or contact you for more information.

Troubleshooting license issues

Licenses for SketchUp Pro 2014 and earlier have a few known issues. Here’s a list of those issues and their solutions.

After you enter your license, the license dialog box closes and immediately reopens

Three issues cause this behavior:

  • Your computer’s user account doesn’t have administrator privileges. See the Microsoft Support or Apple’s Mac OS X Support website for details.
  • Your license is for a version of SketchUp Pro that’s different from the version installed on your computer. To check the version installed on your computer, select Help > About SketchUp (Microsoft Windows) or SketchUp > About SketchUp (Mac OS X). A license for SketchUp Pro 2014 begins with the letter P.A license for SketchUp Pro 2013 begins with the letter N.
  • Your education license has expired. See the Educational Licenses page for details about the education license program and renewing your education license. To purchase a license, start at the Buy page.

After you transfer SketchUp Pro to a new Mac, the license isn’t accepted

To fix this problem, follow these steps:

  1. Uninstall SketchUp Pro on your Mac.
  2. Use the Mac OS X Disk Utility to repair your computer’s disk permissions. See Apple’s Mac OS X Support website for details.
  3. Download a new SketchUp Pro installation file. Remember to download the version that matches your license. (That is, download version 2014 if your license is for SketchUp Pro 2014).
  4. Install the SketchUp Pro software on your Mac.
  5. Launch SketchUp Pro and add the license again.

You see the error message, “SketchUp can’t be started because your system clock has been set back”

If you see the message, SketchUp can't be started because your system clock has been set back to before the last time you used SketchUp, contact our Technical Support team.

This article applies only to SketchUp Pro 2014 and SketchUp Pro 2013. For details about SketchUp Pro 2015 or Later, start at Understanding Your License.
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